Privacy Policy
At Isha Enterprises, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or shop on our website.
Information We Collect
When you use our website, we may collect the following information:
Name, phone number, email address
Shipping and billing address
Order details and purchase history
Payment information (securely processed through trusted payment gateways)
Device information such as IP address, browser type, and cookies
How We Use Your Information
Your information is used to:
Process and deliver your orders
Communicate order confirmations, shipping updates, and support
Improve our products, services, and website experience
Send promotional offers (only if you choose to receive them)
Prevent fraud and ensure secure transactions
Payment Security
We do not store your card or UPI details. All payments are processed through secure and encrypted third-party payment gateways to ensure maximum safety.
Sharing of Information
We do not sell or rent your personal data. Your information may be shared only with:
Delivery partners for order shipping
Payment service providers for transaction processing
Legal authorities if required by law
Cookies Policy
Our website uses cookies to:
Improve website performance
Remember your preferences
Analyze site traffic
You can disable cookies in your browser settings if you prefer.
Data Protection
We take strict security measures to protect your personal data from unauthorized access, misuse, or disclosure.
Your Rights You have the right to
Access or update your personal information
Request deletion of your data
Opt-out of promotional emails at any time
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy
Isha Enterprises reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.
Contact Us
For any questions regarding this Privacy Policy, please contact us:
ishmitanarayan949@gmail.com
Narayanishmita
9211387396
Refunds Policy
customer satisfaction is important to us. Please read our Return and Refund Policy carefully before making a purchase.
Return Eligibility
We accept returns only if:
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The product is damaged, defective, or wrong item delivered
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You inform us within 48 hours of receiving the product
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The item is unused, unwashed, and in original condition with tags & packaging
⚠️ We do not accept returns for size issues, color preference, or change of mind.
Non-Returnable Items
Products bought during sale / discount / clearance
Innerwear, accessories (if applicable)
Used, washed, or damaged products after delivery
🔁 Return Process
Contact us at [ishmitanarayan949@gmail.com / 9211387396] within 48 hours
Share order ID, unboxing video, and clear images of the issue
Once approved, return instructions will be shared
Shipping Charges
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Shipping charges are non-refundable
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Return shipping cost is to be borne by the customer unless the issue is from our side
🔄 Exchange Policy
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Exchanges are subject to stock availability
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Only one exchange per order allowed
📦 Important Note
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An unboxing video is mandatory for all damage or incorrect item claims
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Claims without video proof will not be accepted